Refund/Replacement Policy

Replacements

If your product is defective or doesn't work properly, let us know within 30 days of receiving your order and we'll send you a replacement one. Reach out to us at contact@sillygeorge.com

Refunds

We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back and we'll refund your money immediately.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.

To return your product, contact us first at contact@sillygeorge.com to verify you are eligible for a return.

To return your product, mail it to: PO Box 8188, Hilton, Western Australia, 6163, Australia.

(PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER)

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations/Changes

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.