Shipping & FAQs
I can’t wait for longer lashes – when will my order be shipped?
Sit tight ladies. Every order is scheduled immediately at the confirmation of your order, orders leave our warehouse within 1-2 days of payment. We will drop you a line via email as soon as your order has hit the road.
When will my order arrive at my door?
Due to the worldwide COVID-19 pandemic, orders to many countries are experiencing some delays. This situation is changing daily so we are unable to be any more specific than that at the moment. Please keep in mind that the below estimates may not be currently accurate for your order, especially if you are outside the US or UK. We are trying our hardest do get everyone their orders ASAP, and thank everyone for their patience in this difficult time!
Our items ship from different locations depending on where you're ordering from.
Please read carefully the following information, including average shipping times:
Standard 3-6 Days (From USA, DHL/USPS tracked)
Express 1-3 Days (From USA, DHL/USPS tracked)
||2-3 Days (From UK, untracked 2nd Class Royal Mail)
5-8 Business Days (From USA, Tracked)
5-8 Business Days (From Netherlands, Deutsche Post Tracked)
Standard: 2-5 days (NSW, VIC, QLD, SA, ACT)
Standard: 3-8 days (NT, WA, TAS)
Express: 1-3 days (NSW, VIC, QLD, SA, ACT)
Express: 2-5 days (NT, WA, TAS)
|Rest of The World
5-10 Business Days (From USA, Tracked)
ANY questions or concerns, please do not hesitate to reach out at firstname.lastname@example.org.
Please note delivery times may increase around holidays.
Any import duties or taxes imposed by their country are the responsibility of the customer to pay.
IS MY ORDER GUARANTEED TO ARRIVE?
* Please be advised that the below-stated timeframes for “lost in transit” orders are not applicable at the moment during the worldwide COVID-19 situation. We are taking things on a case-by-case basis, but the vast majority of long periods between tracking updates are just delays and do not mean that your package has actually been lost.
Yes, absolutely! While we can't guarantee your order will absolutely arrive in the above stated timeframes (we can't control the mail!). For those rare occasions where an order hasn't been received by the customer, we will regard it as "lost in transit" and resend your order.
For US and UK orders, we will regard orders as lost in transit if you haven't received them after 10 business days, for the rest of the world after 18 business days. Please wait these respective timeframes before contacting us, as we will not re-send packages until these timeframes have passed.
Will my multiple items be shipped together?
Yes, multiple items in the same order will be shipped together in one package. Please note that orders containing pre sale or back ordered items wait to ship together when all items are in stock.