WHEN IS MY ORDER SHIPPING?
All items are subject to a processing period before they are shipped. Most orders leave the warehouse within 1-3 business days of payment. You will receive an email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
Our flagship items "The Magnetic Lash" and "Lash Growth Serum" ship from different locations depending on where you're ordering from. Please read carefully the below information.
For US and UK orders: The Magnetic Lash, Lash Growth Serum and Charcoal Powder are shipping locally and will arrive in 2-4 days. The same products to Canada, and EU orders choosing "Faster Shipping", will arrive in 5-10 days.
Orders for The Magnetic Lash to Australia and New Zealand typically arrive in 2-3 weeks, but please allow up to 28 days.
Products other than The Magnetic Lash, Lash Growth Serum and Charcoal Powder are shipped internationally from countries such as UK, Canada, China and Hong Kong, and most orders arrive to the US, UK, Canada and Australia in 2-3 weeks from shipment, but please allow up to 28 days.
Shipping to the rest of the world is estimated at 20-40 days delivery time from confirmation of shipment.
Please note that due to the different timeframes for different items, you may receive your order in separate packages.
ANY questions or concerns, please do not hesitate to reach out at email@example.com.
Please note delivery times may increase around holidays.
WHY DIDN’T I RECEIVE A TRACKING NUMBER?
IS MY ORDER GUARANTEED?
WHY IS MY TRACKING NUMBER INVALID?